Reporting Bugs 🐞

We strive for excellence and reliability in our services, but sometimes bugs slip through the cracks. If you encounter any issues or unexpected behavior while using our API, we encourage you to let us know so we can address it promptly.

How to Report a Bug

To report a bug, please send a detailed email to techsupport@entropy-technologies.com with the following information:

• The endpoint or feature you were using when the issue occurred.
• A description of the issue.
• The steps to reproduce the behavior.
• Any specific error messages or screenshots you may have.

This information will help us to understand and replicate the issue, allowing our team to investigate and resolve it as efficiently as possible.

Response Time

Once we receive your bug report, either through email or the form, we will acknowledge receipt within 24 hours. Our team will then begin working to identify and rectify the issue. We appreciate your patience and understanding as we work to maintain the highest quality standards for our services.

Your Input Matters

Your feedback is invaluable to us. By reporting bugs, you are playing an essential role in improving the experience for all of our users. Thank you for taking the time to help us enhance our platform.